I have to share this because I wouldn't want anyone to fall into Grolier Malaysia's trap. The entire experience with Grolier Malaysia is just so bad until I have to let everyone knows what I have gone through with Grolier Malaysia.
I was in a baby fair when I came across a booth that is selling children educational books and that was Grolier. The grolier seller is really smart as she asked me a lot of questions and get to know that I'm a new mom who have not done any survey about child education and development. And so she lure me into buying 5 different grolier materials such as grolier teach my baby, grolier talking english, grolier I wonder why, grolier logico primo and grolier disney english. She said many moms starts to educate their child at a really young age like my baby 5 months old.
And after I received the grolier books. I noticed that the quality of the grolier teach my baby material is so bad. The image in the flashcards and the learning cube is not high-res and it makes the image looks blur. The edge of the mirror on the learning cube is sharp and definitely is dangerous to a baby or a toddler to play with! With the price I paid, I expect a much much better quality! I made an exchange but it was worst than the one I returned as the books looks old as if someone have used it before and the sewing on finger puppet was so bad as there is a hole.
You must be wondering why I didn't check properly before I made a purchase? When I try to recall back the grolier's selling tactics, the grolier sellers were smart or in another way, cunning. The way they presented the grolier materials to me were so fast and that was how she kept me distracted with the quality and stay on her agenda. she didn't show me the full items of the products in the package and she kept the items back right after the demonstration. Then she starting to quote me the price of the grolier package of 5 items. The grolier seller didn't inform me how much does each material cost. She said it will be much cheaper if I buy it as a package. She showed me the receipts of other clients's purchases to further convinced me. I spent a total of 3k for the whole grolier package. She throws in other 5 FOC stuff which she didn't show me all of the items either.
Why am I feeling so pissed off? Because first of all, I felt that she shouldn't have sell me products which I can only use it 2 or 3 years later! And she gave me false information that I can use it even for my 5 months old baby! I probably should blame it on my own stupidity believing her but I do think the grolier seller could be more genuine to me and explain that it will be more appropriate for me to get the items when my baby is old enough to understand.
I asked for a refund by sending an email to grolier malaysia. No response the day after. And then I make a call and the grolier person said has to refer to management about the refund and will get back to me within a week but she didn't call me back either. And then I received a reply from grolier asia that they will investigate the issue and then again no reply at all even I have sent in 3 emails to follow up. I then called back to asked to speak to the person in charge and it was the sales manager. I must say that Grolier has a bunch of really good sellers. As he make it as if my fault because at the end it was my own decision to make the purchase. He did not allow me to talk and he talks louder and louder. He then argued with me after I reflected his offer on exchange which I don’t want to because If you visited their website, they do not have much materials which I have bought most of it. He interrupted me when I was talking. He basically didn't care about after sales service. All he cares is he already gotten this sales (i have spent 3k) and so what if I didn't return? I have never came across such nasty sales person before and if it wasn't him, I would purchase more products in the future. He said I can make complaint if I like and when I asked for the complaint department, he said there wasn't any! He has definitely ruin the company's reputation. Anyway, I heard they are selling all these books in a direct selling mode. I have search in the website and there isn't anyone or department that I can make a complaint. If Grolier asia couldn't be bothered, I guess the entire company is having the same attitude.
So this is not about the amount I spent. Is about the service and experience that grolier malaysia has given to me that make me feel that is not worth to spend the money with Grolier. They just want your money now, after that they just don't care. In this review, I did not mentioned anything about the effectiveness of the grolier products as I have not use it yet and I have no stand to comment but the service that they have given will definitely not worth spending with Grolier.
Dear mommies out there, just be careful when you want to explore grolier books. Again is not about the products, is about the people being not genuine when selling the products to you. Beware of Grolier's selling tactics. Buy the things that you think you can use it now and don't let them lure you into buying so much and ended up like me. Now that I have become wiser after this incident and done some survey out there, I personally think that grolier education materials is way too expensive. There are definitely more alternatives out there. After all, you wouldn't want to spend your money knowing that these people will not give you a good after sales service! I will not recommend Grolier to any of my friends or relatives even though the seller is going to give me MYR100 for each recommendation!
